Refund Policy

Last updated: October 26, 2026

Personalized books are final sale

Every Fablewish book is created just for your child, based on the photo and details you provide. Because a personalized book cannot be resold, we cannot accept returns or refunds once production has started – for example if you change your mind, no longer need the book, or entered a name or dedication incorrectly. Please check your photo, your cover preview and all details carefully before ordering.

Damaged or defective books

If your book arrives damaged, has a printing or binding defect, or shows a name or dedication different from what you entered, please email us at hello@fablewish.com within 30 days of delivery, with your order number and a photo of the problem. We will reprint your book free of charge or, if you prefer, refund you.

Lost packages

If tracking shows no movement for an extended time or your package does not arrive, contact us and we will work with the carrier to resolve it, including reprinting your book where appropriate.

Cancellations

Need to change something? Contact us as soon as possible after ordering. If production has not started yet, we will do our best to update or cancel your order.

What is not a defect

Artistic differences between your photo, the cover preview and the printed illustrations (such as hairstyle, clothing or pose) and minor color variations between screen and print are part of the personalized artwork and are not considered defects.

Chargebacks and payment disputes

If something is wrong with your order, please contact us first – we’ll make it right. A chargeback for a personalized book that has already entered production or has been delivered is not covered by this policy. To respond to unjustified or fraudulent chargebacks, we may share order details, your personalization data, production records and delivery confirmation with the payment provider.

Contact

Email: hello@fablewish.com – or use our contact page.